Frequently Asked Questions

Everything you need to know about your journey to healthier hair.

Are Polar Haircare products safe for color-treated hair?

Yes, all our formulas are sulfate-free and paraben-free, specifically designed to nourish your strands without stripping away professional color or keratin treatments.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.

Do you offer a money-back guarantee?

We want you to love your hair. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund, minus shipping costs.

Are your products cruelty-free and vegan?

Absolutely. Polar Haircare is committed to ethical beauty; we never test on animals and all of our ingredients are 100% vegan-friendly.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.