Returns & Exchanges

We want you to love your locks, but if a product isn't the right fit, we offer a 30-day return window for unopened and unused items. Our goal is to ensure your journey to healthy hair is completely risk-free and satisfying.

1

Initiate Your Request

Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing